All the window frames had holes in where the timber frame window company who installed them, hadn’t sealed the joints in properly. They then sent their team to come down to inspect the frames as there was water getting behind the water based wood stain and turning the frames underneath black. The timber frame team drilled into the frames and injected all the joints with a sealant. You can imagine how many holes there were. It was in every 4 corners of every window and frame.
I couldn’t believe that they had just left holes in the frames after they had been injected. The client had been having problems with these windows for over 2 years so we really wanted to take this job on not just to help the client but as a challenge for our team at this time of year. Once we got the job the first thing was to get these holes sealed with 2 part wood filler and sanded, second filled with some tetron filler, Zinsser primed then coated with 2 coats of Dulux oil based tinted undercoat and then a Top coat of Dulux oil based tinted high gloss. Temperatures and weather was really against us as we faced temperatures as low as 5-6 degrees but we prevailed in the end.
We assured the client it would be completed within 2 weeks and it was.The client was very happy and enjoyed a nice Christmas knowing all the windows and doors were completely sealed and looking splendid. We also as a team re-painted all the clients render right around the house which wasn’t quoted for in the job and we did for free. The reason being that if we didn’t, the job that we did just wouldn’t look complete. A nice Christmas present from our team for the client.
This was a Dulux Job that came through the Dulux Select Decorating Scheme and myself and my team went above and beyond for this client to prove that the not only the brand of paint we use is the best but to show people that the Dulux Select Decorators are right up there with the best decorators In the Country.
I am pleased to say that I have been recommended by this client to a number of other businesses and friends and have picked up a lot of work off the back of this Dulux Job.
Thanks to Marcus for choosing to use STUART ELLIOTT DECORATORS and a HUGE thanks to Dulux for allowing me to become a member. It just shows that if you use the scheme right your business can really grow with this.
Hope we all have a great year in 2014 to all the Dulux Team and fellow Dulux Select Decorators
Stuart Elliott Decorators will be entering this job into ( The Dulux Select Decorator Of The Year Awards 2014 )( Dulux Select Decorator ) .